Additional Fees Highlighted


To offer our clients the best possible experience while ensuring flexibility & smooth service delivery, TWB applies certain fees only when necessary. Most of these fees are entirely avoidable with a bit of preparation, allowing us to dedicate more time & attention to our beloved little lions.


Last-Minute Booking Fee: £25
Charged for bookings made with less than 7 days notice to departure date. Booking in advance ensures we have ample time to prepare for your little lion's needs.

Cancellation Fee: 50% of the service charge
Applied to cancellations with less than 7 days notice to departure date. This fee helps us manage scheduling & maintain availability for all clients.

Bank Holiday Surcharge: £10
Applied on Bank Holiday Mondays & Bank Holiday weekends to reflect the increased demand & service requirements during these periods.

Key Collections & Returns Fee: £15
Charged per callout when keys need to be collected or returned. We recommend keeping a set of keys on file to avoid this callout charge.

Extra Pet Insurance Fee: £5 per additional pet
Applied when our care extends to more than 2 registered felines in a household. This fee ensures every little lion recieves the attention & protection they deserve.

Additional Consultation Fee: £25
For clients who need extra consultations outside of regular service planning.

Late Payment Charge: £10 rolled out weekly
Applied to payments not received by the due date, helping us maintain reliable & timely service for all clients.

Non-Refundable Policy:
Bookings are non-refundable from the first day of the scheduled service, securing dedicated time for each client.


Our approach to fees prioritises flexibility & preparedness. By keeping a set of keys on file & booking in advance, clients can avoid most of these charges, allowing us to provide seamless, personalised service for your cherished animals.


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